Effective Date: July 13, 2026 Last Updated: July 14, 2026
EcoShine Cleaning (“EcoShine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://ecoshine-cleaning.com/, request a free quote, schedule a consultation or service, contact us, or otherwise interact with our business.
EcoShine is an exterior cleaning, soft washing, and property surface cleaning company based in Mercer County, New Jersey. We provide residential, commercial, HOA, and apartment property cleaning services.
By accessing our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, complete a quote request form, schedule a service, communicate with our team, or use our website.
The information we collect may include:
First and last name
Email address
Telephone number
Home, business, or service address
City, state, and ZIP code
Property type
Requested cleaning service
Preferred consultation or service date
Details about your property or project
Photographs or videos you voluntarily provide
Quote, estimate, appointment, and service information
Communications sent by telephone, text message, email, website form, or social media
Billing and payment information
Reviews, testimonials, or customer feedback
Any other information you voluntarily submit
Information about your property may include the type, size, material, accessibility, and condition of the surface you would like cleaned, treated, leveled, restored, or maintained.
2. Services Related to Information Collection
We may collect information when you inquire about or schedule services such as:
Deck and porch soft washing
Deck cleaning and wood treatment
Paver leveling and polymeric sand replacement
Paver cleaning and joint sand replacement
Residential and commercial roof soft washing
Residential and commercial gutter cleaning
Residential and commercial solar panel cleaning
Siding soft washing
Driveway and walkway cleaning
Paver, concrete, and patio cleaning
Porch and outdoor surface cleaning
Fence soft washing and surface cleaning
Outdoor furniture cleaning
Residential and commercial window cleaning
Residential and commercial stucco soft washing
HOA and apartment community cleaning
Other exterior property cleaning and surface maintenance services
The information requested may vary depending on the type of property, surface material, condition, accessibility, and service involved.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, server logs, analytics technologies, and similar tools.
This information may include:
Internet Protocol address
Browser type
Device type
Operating system
Approximate geographic location
Referring website
Pages viewed
Links selected
Date and time of the visit
Time spent on the website
Website navigation and interaction data
This information helps us maintain the website, understand how visitors use it, identify technical problems, and improve our marketing and services.
4. How We Use Your Information
EcoShine may use the information we collect to:
Respond to questions and service inquiries
Process free quote requests
Evaluate the requested cleaning or surface maintenance project
Schedule property consultations
Prepare and provide estimates
Confirm consultation and service appointments
Communicate appointment details
Assign technicians or representatives
Provide residential or commercial exterior cleaning services
Provide paver leveling or polymeric sand replacement services
Send arrival updates, scheduling notices, and service reminders
Process payments
Maintain customer and service records
Respond to customer service concerns
Follow up after a completed service
Request customer feedback or reviews
Improve our website, services, and customer experience
Analyze website traffic and performance
Prevent fraudulent, abusive, or unlawful activity
Protect our legal rights and property
Meet tax, insurance, accounting, regulatory, and legal obligations
We may also use information in an aggregated or de-identified form that does not reasonably identify a particular individual.
5. Quotes, Consultations, and Service Appointments
When you request a quote, we may use the information you provide to understand the requested service, evaluate the surface or property involved, contact you, schedule an on-site consultation, prepare an estimate, and arrange the service.
We may communicate with you by:
Telephone call
Text message
Website form
Social media message
Appointment communications may include the consultation date, service date, approximate arrival time, requested services, quoted price, representative information, technician information, and other details related to the project.
6. Email and Text Message Communications
By providing your telephone number or email address, you authorize EcoShine to contact you regarding your inquiry, quote request, consultation, appointment, or service.
Communications may include:
Confirmation that we received your request
Quote follow-ups
Consultation confirmations
Appointment reminders
Scheduling changes
Technician arrival updates
Service information
Payment notices
Customer service messages
Requests for feedback
Message and data rates may apply to text messages. Message frequency may vary.
You may opt out of promotional text messages by replying STOP. You may request assistance by replying HELP or contacting us directly.
You may unsubscribe from promotional emails by following the unsubscribe instructions included in the email or by contacting us.
Opting out of promotional messages does not prevent us from sending necessary non-promotional communications regarding an active inquiry, quote, scheduled appointment, completed service, payment, or legal matter.
7. Cookies and Tracking Technologies
Our website and third-party service providers may use cookies, tracking pixels, analytics tools, and similar technologies.
These technologies may be used to:
Operate website features
Remember visitor preferences
Understand website traffic
Analyze how visitors use the website
Measure advertising performance
Improve website content
Diagnose technical issues
Support marketing and remarketing activities
You can usually control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of some portions of the website.
Our website may not respond to every “Do Not Track” signal because there is no universally accepted standard for responding to these signals.
8. How We Share Information
EcoShine does not sell or rent personal information for monetary compensation.
We may share information with companies or individuals that assist us in operating our business, including:
Website hosting providers
Website developers
Quote request platforms
Customer relationship management providers
Scheduling software providers
Email service providers
Telephone and text-message providers
Payment processors
Cloud storage providers
Analytics providers
Advertising and marketing providers
Accountants, attorneys, insurers, and other professional advisers
Employees, representatives, technicians, and service contractors
Vendors needed to complete a requested service
These parties may receive only the information reasonably necessary to perform services on our behalf.
We may also disclose information when:
Required by law, regulation, subpoena, or court order
Requested by a government or law enforcement agency
Necessary to investigate fraud or unlawful activity
Necessary to protect EcoShine, our customers, employees, or others
Necessary to enforce an agreement or policy
Connected to an insurance claim or legal dispute
Connected to a merger, sale, acquisition, financing, or transfer of business assets
You authorize or direct us to share the information
9. Payment Information
If you make a payment for EcoShine services, payment information may be collected and processed by a third-party payment processor.
Depending on the payment method, this information may include:
Name
Billing address
Credit or debit card information
Bank or electronic payment information
Transaction details
EcoShine may not directly receive or store complete payment card or bank account details when payments are processed through a third-party platform.
Third-party payment providers process information according to their own privacy policies and security practices.
10. Property Photographs and Service Documentation
EcoShine may take photographs or videos of exterior areas of a property when reasonably necessary to:
Assess the condition of a surface
Identify the surface material and appropriate cleaning method
Prepare a quote
Document preexisting damage or conditions
Record areas requiring service
Document completed work
Conduct quality-control reviews
Respond to customer questions
Address insurance claims or service disputes
Property photographs and videos will be used for legitimate business purposes.
We will seek permission before using clearly identifiable photographs of a customer’s property for advertising, portfolio, social media, or promotional purposes when consent is required.
11. Residential and Commercial Customers
We may collect information from homeowners, tenants, landlords, property managers, business owners, HOA representatives, apartment community representatives, contractors, and other authorized property contacts.
Commercial information may include:
Business or organization name
Property address
Contact person
Job title
Business telephone number
Business email address
Billing contact
Property access instructions
Requested scope of work
Vendor or insurance requirements
When you provide information on behalf of a business, HOA, apartment community, or another property owner, you represent that you are authorized to provide that information.
12. Data Retention
EcoShine may retain personal information for as long as reasonably necessary to:
Respond to your request
Prepare or maintain a quote
Complete the requested service
Maintain service and customer records
Process payments
Provide warranties or service follow-ups
Resolve customer concerns or disputes
Maintain insurance and business records
Comply with tax, accounting, and legal obligations
Prevent fraud
Protect our legal rights
Retention periods may vary depending on the nature of the information and our legal or business obligations.
When information is no longer reasonably required, we may securely delete, destroy, or de-identify it.
13. Information Security
EcoShine uses reasonable administrative, physical, and technical safeguards designed to protect personal information from:
Unauthorized access
Improper disclosure
Misuse
Loss
Alteration
Destruction
These safeguards may include access restrictions, password-protected systems, reputable software platforms, secure website technology, and employee or contractor confidentiality practices.
However, no website, communication system, database, or electronic transmission can be guaranteed to be completely secure. We cannot guarantee the absolute security of information provided to us.
14. Your Privacy Choices
Depending on applicable law, you may request that we:
Confirm whether we maintain personal information about you
Provide access to certain personal information
Correct inaccurate personal information
Delete certain personal information
Stop sending promotional communications
Explain how certain information has been used or disclosed
Some requests may be limited by legal exceptions. For example, we may retain information necessary to complete a service, process a transaction, maintain business records, comply with the law, resolve a dispute, or protect our legal rights.
We may need to verify your identity before completing a privacy request.
To submit a request, contact us using the information listed below.
15. Third-Party Websites
Our website may contain links to third-party websites or services, including social media networks, payment platforms, mapping services, scheduling tools, or review websites.
EcoShine does not control the privacy practices, security, or content of third-party websites. Visiting or using a third-party service is subject to that company’s privacy policy and terms.
16. Children’s Privacy
EcoShine’s website and services are intended for adults and property representatives. They are not directed toward children under 13 years of age.
We do not knowingly collect personal information directly from children under 13. If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
17. New Jersey Privacy Rights
EcoShine is based in Mercer County, New Jersey.
New Jersey residents may contact us with questions about the personal information we maintain or to request access, correction, or deletion where provided by applicable law.
We will review and respond to verified requests in accordance with applicable legal requirements.
We will not discriminate against an individual for exercising a privacy right provided by law.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
Our website
Our services
Our business operations
The technologies we use
Applicable laws and regulations
When changes are made, we will post the revised policy on this page and update the “Last Updated” date.
Your continued use of the website after an updated policy is posted indicates your acknowledgment of the revised Privacy Policy.
19. Contact EcoShine
For questions about this Privacy Policy, our information practices, or a privacy request, contact:
EcoShine Cleaning Based in Mercer County, New Jersey Website: https://ecoshine-cleaning.com/ Email: support@ecoshine-cleaning.com Telephone: (908) 641-3409